我的订单什么时候会受理？

在节假日和销售季节，请留出额外的时间来让我们受理您的订单。

我们会在周一至周五之间处理订单。订单将在下单之日起3-5个工作日内处理，并在处理日后的第二天发货。

需要多长时间才能收到我的订单？

下订单后，请等待3-5个工作日来受理您的订单。正常包裹运输时间是7-20个工作日。疫情期间，运输时间可能会被拖延。

当您收到您的快递单号后，您可以在https://momolense.com/tracking网站跟进您的快递。

MoMoLens将不负责由于您给予的地址不正确、不完整、格式错误导致您收不到商品的情况。不过MoMoLens会尽力协助您找回商品。

如果包裹延误、运输途中丢失或对交付事实产生疑问，我们将尽一切努力找回包裹。该过程最多可能需要 30 个工作日才能进行适当的调查。如果无法找到包裹，将为该产品发出替换品。

快递查询显示退回给发件人（return to sender）该怎么处理？

由于大部分情况快递是国际快递，如果快递显示退回给发件人（return to sender），那意味着快递会在当国销毁并不会退还给我们。如果是因为您给予的地址不正确、不完整、格式错误导致退回给发件人（return to sender）的情况，我们无法为您退款或无法为您重新发货，但我们会尽力协助您解决快递问题。

快递疑似丢失的问题：

由于国际快递运输受到多种因素的影响，可能导致预期之外的延迟。对于无法确定是包裹丢失的情况下，若您在发货后的45天内没收到包裹，我们会安排为您退款。

如果我订购了多件商品，是单独发货还是一起发货？

根据订购的产品以及该物品当前的制造和储存地点，不同的物品可能会从不同的地方发送。我们这样做是为了确保为您提供更快、更有效的收货时间。

如果您订购了3件商品，但只收到2件商品，请不要惊慌，另一件正在路上！

如有任何其他问题，请联系我们网站客服、或添加微信momolense、或发送邮件至：momolense.com@gmail.com

When will my order be processed?

Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day.  

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 - 20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).

Track your order here

If the address provided is found to be incomplete/insufficient for delivery, or the package is unclaimed and returned to sender, the buyer will be responsible for additional shipping charges.

A confirmation email with tracking information will be emailed to you once the package is in transit.

A signature may be required for shipping methods.

If a package is delayed, lost while in transit, or a question arises regarding the facts of delivery, we will make all efforts to recover the package. A search query or research case will be opened to initiate the recovery process, which can take up to 30 business days for proper investigation.  Upon resolution of the research case, if the package is unable to be located, a replacement will be issued for the product(s).

If I ordered multiple items, will it be shipped separately or together?

Depending on the products that I ordered and where the item is currently being manufactured and stored, different items may be sent from different places. We do this to ensure faster and more efficient delivery times for you.

Please DO NOT panic if you've order 3 items and only 2 has been delivered, the other one is on the way!

Please email our online support team for any further questions at: momolense.com@gmail.com